STAR QUALITY RATINGS

CENTERS FOR MEDICARE AND MEDICAID SERVICES

Every month, the Centers for Medicare and Medicaid Services (CMS) uses a Five-Star Quality Rating System to rank skilled nursing facilities—with one star being the lowest possible score and five being the highest—based on information from Health Care Inspections, Nurse and RN Staffing, and Quality Measures. EmpRes locations strive to achieve a 4-star or 5-star rating.

5-STAR LOCATIONS:

• Buena Vista Healthcare
• Central Montana Nursing and Rehabilitation Center
• Eden Home Health – Idaho Falls
• Fountain Springs Healthcare Center
• Hot Springs Health and Rehabilitation Center
• Polson Health and Rehabilitation Center
• Rawlins Rehabilitation and Wellness
• Royal Park Health and Rehabilitation Center
• Royal Plaza Health and Rehabilitation Center
• Sage View Care Center
• Springs Road Healthcare
• The Dalles Health and Rehabilitation Center
• Whitman Health and Rehabilitation Center

4.5-STAR LOCATIONS:

• Eden Home Health – Carson City & Reno
• Eden Home Health – Bellingham

4-STAR LOCATIONS:

• EmpRes Hillsboro Health and Rehabilitation Center
• Heartwood Avenue Healthcare
• Marias Care Center
• North Cascades Health and Rehabilitation Center
• Teton Post Acute Care and Rehabilitation
• Wind River Rehabilitation and Wellness

THE QUALITY INITIATIVE RECOGNITION PROGRAM

THE AMERICAN HEALTH CARE ASSOCIATION (AHCA)

The Quality Initiative Recognition Program is designed to recognize AHCA nursing center members that demonstrate the attainment of four or more of the AHCA Quality Initiative goals related to decreasing turnover, customer satisfaction, improving discharge back into the community, decreasing hospital readmissions, increasing functional outcomes, and more!

2020 Quality Initiative Award Recipients:

TIER 4 WINNERS

• Firesteel Healthcare Center
• Prairie View Healthcare Center
• Wheatcrest Hills Healthcare Center

TIER 3 WINNERS

• Central Montana Nursing and Rehabilitation Center
• Enumclaw Health and Rehabilitation Center
• Frontier Rehabilitation and Extended Care Center
• Granite Rehabilitation and Wellness
• Heartwood Avenue Healthcare
• Hot Springs Health and Rehabilitation Center
• Katherine Healthcare
• La Grande Post Acute Rehab
• Livingston Health and Rehabilitation Center
• Milton Freewater Health and Rehabilitation Center
• North Cascades Health and Rehabilitation Center
• Ormsby Post Acute Rehab
• Palisade Healthcare Center
• Rawlins Rehabilitation and Wellness
• Royal Park Health and Rehabilitation
• Seattle Medical Post Acute Care

TIER 2 WINNERS

• Buena Vista Healthcare
• Fort Vancouver Post Acute
• Fountain Springs Healthcare Center
• EmpRes Hillsboro Health and Rehabilitation Center
• Marias Care Center
• Missoula Health and Rehabilitation Center
• New Hope Post Acute Care
• Polson Health and Rehabilitation Center
• Riverview Healthcare Center
• Royal Park Health and Rehabilitation
• Sage View Care Center
• Snohomish Health and Rehabilitation
• Springs Road Healthcare
• The Dalles Health and Rehabilitation Center
• Thermopolis Rehabilitation and Wellness
• Whitman Health and Rehabilitation Center

TIER 1 WINNERS

• Alaska Gardens Health and Rehabilitation Center
• Alderwood Park Health and Rehabilitation
• Americana Health and Rehabilitation Center
• EmpRes Post Acute Health and Rehabilitation
• Gardnerville Health and Rehabilitation Center
• Independence Health and Rehabilitation Center
• Laurel Health and Rehabilitation Center
• Mountain View Health and Rehabilitation Center
• Teton Post Acute Care and Rehabilitation

AHCA BRONZE AWARD

COMMITMENT TO QUALITY

The National Quality Awards are presented annually by the American Health Care Association (AHCA) and National Center for Assisted Living (NCAL) to recognize long-term care providers that demonstrate excellence in performance. Recipients of the BRONZE AWARD demonstrate their commitment to improving care and services to meet the highest expectations and standards.

2020 BRONZE AWARD RECIPIENTS:

• Firesteel Healthcare Center (2020)
• Fountain Springs Healthcare Center (2020)
• Gardnerville Health and Rehabilitation Center (2020)
• Hot Springs Health and Rehabilitation Center (2020)
• Livingston Health and Rehabilitation Center (2020)
• Marias Care Center (2020)
• Missoula Health and Rehabilitation Center (2020)
• Sage View Care Center (2020)
• Springs Road Healthcare (2020)
• Teton Post Acute Care and Rehabilitation (2020)
• The Dalles Health and Rehabilitation Center (2020)

ACTIVE BRONZE AWARD RECIPIENTS:

• Aspen Grove Assisted Living (Since 2017)
• Fort Vancouver Post Acute (Since 2016)
• Portland Health and Rehabilitation Center (Since 2016)
• Prairie View Healthcare Center (Since 2018)

AHCA SILVER AWARD

ACHIEVEMENT IN QUALITY

The National Quality Awards are presented annually by the American Health Care Association (AHCA) and National Center for Assisted Living (NCAL) to recognize long-term care providers that demonstrate excellence in performance. The SILVER AWARD recognizes a significant achievement in the journey towards performance and resident focused excellence.

ACTIVE SILVER AWARD RECIPIENTS:

• Aspen Grove Assisted Living
• Rawlins Rehabilitation and Wellness (Since 2017)
• Royal Park Health and Rehabilitation (Since 2014)
• Royal Plaza Health and Rehabilitation (Since 2018)

PINNACLE AWARD

CUSTOMER EXPERIENCE

Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of skilled nursing facilities that will determine the quality of their products and services. In order to qualify for Pinnacle’s industry standard awards, clients must achieve a cumulative Best in Class customer satisfaction rating across a calendar year.

2019 PINNACLE AWARD RECIPIENTS:

• Buena Vista Healthcare
• EmpRes Post Acute Health and Rehabilitation
• Highland Health and Rehabilitation
• Hot Springs Health and Rehabilitation Center
• Katherine Healthcare
• Marias Care Center
• Missoula Health and Rehabilitation Center
• Polson Health and Rehabilitation Center
• Rawlins Rehabilitation and Wellness
• Sage View Care Center
• The Dalles Health and Rehabilitation Center
• Thermopolis Rehabilitation and Wellness

2018 PINNACLE AWARD RECIPIENTS:

• Aspen Meadows Health and Rehabilitation Center
• Buena Vista Healthcare
• EmpRes Post Acute Health and Rehabilitation
• Heartwood Avenue Healthcare
• Hot Springs Health and Rehabilitation Center
• Katherine Healthcare
• Livingston Health and Rehabilitation Center
• Marias Care Center
• Milton Freewater Health and Rehabilitation Center
• Pahrump Health and Rehabilitation Center
• Polson Health and Rehabilitation Center
• Royal Park Health and Rehabilitation
• Royal Plaza Health and Rehabilitation
• The Dalles Health and Rehabilitation Center
• Whitman Health and Rehabilitation Center
• Wind River Rehabilitation and Wellness

BEST NURSING HOMES

U.S. NEWS & WORLD REPORT

U.S. News has updated the methodology used to evaluate nursing homes to ensure that the designation of “Best Nursing Home” is given only to those homes that demonstrate appropriate use of key services and consistent performance in quality measures. To qualify as a “Best Nursing Home” facilities had to earn an average rating of 4.5 out of 5 during 10 months of federal reports and consistently meet performance standards set by U.S. News, such as earning at least a 4 in the CMS overall rating for all 10 months.

2020 U.S. News Best Nursing Homes – Long Term Care

• Buena Vista Healthcare

2020 U.S. News Best Nursing Homes – Short Term Care

• Fort Vancouver Post Acute
• Missoula Health and Rehabilitation Center

ADVANCING EXCELLENCE IN AMERICA’S NURSING HOMES

NATIONAL NURSING HOME QUALITY IMPROVEMENT CAMPAIGN

The National Nursing Home Quality Improvement (NNHQI) Campaign exists to provide long term care providers, consumers and their advocates, and quality improvement professionals with free, easy access to evidence-based and model-practice resources to support continuous quality improvement. The Campaign promotes focus on individuals’ preferences, staff empowerment, and involving all staff, consumers, and leadership in creating a culture of continuous quality improvement. To learn more about the campaign, visit: www.nhqualitycampaign.org.

CAMPAIGN MEMBERS:

• Livingston Health and Rehabilitation Center

BEST OF HOME CARE

TRUSTED PROVIDER

Agencies recognized as Home Care Pulse Certified Trusted Providers have shown their commitment to providing quality in-home care by contracting with Home Care Pulse, an independent satisfaction research firm, to gather feedback and satisfaction scores. Each month, Home Care Pulse performs random client/caregiver interviews to help “Trusted Providers” ensure that they are meeting their clients’ needs, and that they are providing the best care services possible.

• Eden Home Care – Carson City

BEST OF HOME CARE

PROVIDER OF CHOICE

Agencies with the highest quality receive the Best of Home Care Award from Home Care Pulse®, the leading quality assurance firm for home care. This award is based on client satisfaction scores from several categories, including Compassion, Work Ethic, Communication, and Training. These award-winning agencies have proven that they provide the highest level of quality, professionalism, and expertise in home care.

• Eden Home Care – Carson City

BEST OF HOME CARE

LEADER IN EXCELLENCE

Recognition as a Leader in Excellence means we set the highest standard for quality in home care. Our satisfaction scores rank in the top percentile nationally across all categories. These scores are based on monthly third-party phone interviews with the agency’s clients and caregivers, conducted by Home Care Pulse. As a recipient of a Best of Home Care Leader in Excellence award, we are one of the very best providers in the nation.

• Eden Home Care – Carson City

BEST OF HOME CARE

EMPLOYER OF CHOICE

Recognition as an Employer of Choice means we set the highest standard for caregiver satisfaction. Our satisfaction scores rank in the top percentile nationally across all categories. These scores are based on monthly third-party phone interviews with the agency’s clients and caregivers, conducted by Home Care Pulse. As a recipient of a Best of Home Care Employer of Choice award, you can have confidence that our caregivers will be happy to serve you.

• Eden Home Care – Carson City

A Great Place to Work

Eden Home Services

Fort Vancouver Assisted Living

Thermopolis Rehabilitation and Wellness

Wind River Rehabilitation and Wellness

Great Place to Work Certification leverages 30 years of research to quantify the current state of your workplace culture and show you how it compares to the best in the world. The certification process gathers and evaluates employee feedback and recognizes companies who have built high-trust, high-performance company cultures.

HEALTHINSIGHT QUALITY AWARD

HealthInsight recognizes Medicare-certified providers for demonstrating high quality health care and excellence in performance on publicly reported quality of care measures. Quality of care measures come from patient information that is collected from home health agencies, nursing homes and hospitals. These measures provide one piece of information that consumers can use to decide how well providers care for their patients.

• Eden Home Health – Carson City & Reno

ACHC ACCREDITATION

We are accredited by the Accreditation Commission for Health Care (ACHC). Achieving accreditation is a process where healthcare organizations demonstrate compliance with national standards. Accreditation by ACHC reflects an organization’s dedication and commitment to meeting standards that facilitate a higher level of performance and patient care.

• Eden Home Health – Idaho Falls
• Eden Home Health – Carson City & Reno
• Eden Hospice – Carson City

DEMENTIA CARE CERTIFICATION

INSTITUTE FOR PROFESSIONAL CARE EDUCATION

The Institute for Professional Care Education (IPCed) is a national training and certification company for the caregiving professions. This certificate program is designed to prepare the caregiver for the special care needs of a person with Alzheimer’s disease or dementia. This training program teaches how to provide outstanding care to individuals with Alzheimer’s disease or dementia. It offers an excellent career ladder for individuals who want to enhance their skills and better understand person-centered care for the individual with dementia.  Includes 23 hours of online training on essential topics.

• Eden Home Care – Carson City

THE FOLLOWING HOME HEALTH AGENCIES ARE PROUD TO BE NAMED 2019 HOMECARE ELITE!

THIS ANNUAL ACHIEVEMENT, AWARDED EVERY OCTOBER, RECOGNIZES THE TOP PERFORMING 25% OF MEDICARE-CERTIFIED HOME HEALTH AGENCIES IN THE UNITED STATES. AGENCIES ARE EVALUATED ON KEY HOME HEALTH QUALITY AND PERFORMANCE MEASURES LIKE QUALITY OF CARE AND PATIENT EXPERIENCE.

• Eden Home Health – Bellingham
• Eden Home Health – Carson City & Reno
• Eden Home Health – Idaho Falls