COVID-19 Response

Proactive Approach

EmpRes Healthcare is committed to staying up to date with the latest state health department and
CDC recommendations for protecting our employee-owners, residents, patients, and visitors.

Per the CDC, State, and local guidelines, visitation may be prohibited. Please contact the center directly to determine visitation guidelines.

Essential visitors include loved ones of residents who are near end of life. For all other visitors, we are encouraging remote visits by telephone or FaceTime. To schedule a remote visit, please contact the center directly.

EmpRes Healthcare Information Hotline

For other questions or inquiries regarding our COVID19 response, please call our EmpRes Healthcare Information Hotline

EmpRes Healthcare Information Hotline
1-855-931-1341
Monday – Friday, 8:00am – 5:00pm PST (0800 – 1700 PST)

Action Plan

The wellbeing of our residents remains our top priority at EmpRes. In addition to the health safety practices we have in place, we’ve taken measures to boost morale, comfort, and engagement for our residents and employees.

While we wish we could answer every question we receive, we are committed to protecting the privacy of our employees and residents.

Screening

Testing

Prevention

Employee Education

Communication

Survey Findings

Engagement

Community Support

Events

Wishing you could do more to thank healthcare workers during COVID-19? Join us in a show of support and appreciation for our Center staff at one of our “Salute to Healthcare Workers” events. We will line the streets outside the facility and offer cheers of support, encouragement, and gratitude while one shift of workers arrives and the previous shift leaves for the day. Posters, flags, lawn signs, and other items will be displayed along the streets. Attendees are welcome to bring their own signs as well.

NOTE: Social distancing will be enforced. Employees of EmpRes Healthcare will wear masks, and community attendees are asked to do the same. Attendees are asked to stay/cheer from their cars and/or remain at least 6 feet apart at all times.

Learn More

05/09 - Longview, WA

05/10 - Salem, OR

05/16 - The Dalles, OR

TBD - Portland, OR

TBD - Hillsboro, OR

PAST - Vancouver, WA

#HealthcareHeroes

From the entire Executive leadership team to all of our employee-owners, thank you for everything you do as we fight COVID-19. Your strength, bravery, and commitment to our residents and each other is what makes us not only a great company to work for, but a great place to receive personalized and compassionate care. We are honored to work alongside you and are committed to fighting this battle with you. Thank you.

Firesteel_TY Banner

Firesteel Healthcare Center (Mitchell, SD)

We love our local first responders! From CNAs and RNs, to Firefighters and Police Officers, and everyone in between who is fighting the COVID-19 fight, we salute you! --Firesteel Healthcare Center.

Wind River_TY Banner1

Wind River Rehabilitation and Wellness (Riverton, WY)

In the words of Superman: “I think a hero is an ordinary individual who finds strength to persevere and endure in spite of overwhelming obstacles.”

Heartwood Avenue

Heartwood Avenue Healthcare (Vallejo, CA)

Heartwood Team with a caring ❤️

Rawlins Wellness and Rehabilitation

Rawlins Rehabilitation and Wellness (Rawlins, WY)

Thank you - #RawlinsProud

Shelton Health and Rehabilitation

Shelton Health and Rehabilitation (Shelton, WA)

Shelton Health and Rehab has nothing but love for our team and community! Everyday we are #NURSINGHOMESTRONG!

Shepherd of the Valley

Shepherd of the Valley Rehabilitation and Wellness (Casper, WY)

Thank you Station 6 for always coming through for us, even when it’s just for a picture! #HealthcareUnited

Springs Road Healthcare

Springs Road Healthcare (Vallejo, CA)

With everything going on in the world, THANK YOU is the least we can say. Not just to healthcare workers but to all those still on the clock serving the community in so many ways

Fort Vancouver Post Acute Center

Fort Vancouver Post Acute Center (Vancouver, WA)

#InThisTogether ...For our patients and each other, for our community and the great State of Washington, for the USA!

Alderwood Park

Alderwood Park Health and Rehabilitation (Bellingham, WA)

“Not All Superheroes Wear Capes” Alderwood Park is so thankful for for each team member and the role they play in caring for our residents.

EmpRes Vancouver Service Office

EmpRes Vancouver Service Office (Vancouver, WA)

From all of us at the Vancouver Service Office, THANK YOU! Words truly cannot describe how fortunate we all are because of all of you. “Strength grows in the moments when you think you can’t go on but you keep going anyway.” -unknown

Frontier Rehab and Extended Care

Frontier Rehabilitation and Extended Care (Longview, WA)

Wearing our “We ❤️ Our Residents” Frontier Owner shirts, we made a shape of a heart under our new Thank You Healthcare banner. Thank you to EmpRes Healthcare for showing us you care! #togetherwecan

Aspen Meadows Health and Rehabilitation Center

Aspen Meadows Health and Rehabilitation Center (Billings, MT)

Sending ❤LOVE❤ From Aspen Meadows!

COVID-19 FAQ

What is Coronavirus Disease 2019 (COVID-19)?

How does COVID-19 spread?

What Are the Symptoms?

How Can I Protect Myself?

What if I am sick or develop symptoms?

Ways to Help

Thank you for your interest in helping our residents and staff. There are many ways you can offer assistance. Some are listed below, but feel free to reach out to your local Center or Agency for specific needs as well.

We are all coping with our new normal during this COVID-19 pandemic, and life without visitors has changed the experience of our long-term care patients. We have been delighted with the outpouring of support from those in the community who want to bring light and positivity to patients of our skilled nursing centers during this difficult time.

Caring Cards and Flowers

Donate Activity Supplies

Donate Meals to Nurses

Windows of Hope

Post on Our Facebook Message Board

Follow Us On Social Media

Feedback

We Value Your Opinion

Have you experienced a positive response to COVID-19 at one of our EmpRes Heathcare or Eden Health locations? Let us know! Your feedback helps us continue to serve our residents and patients by providing the highest quality care.

Feedback Form

“My dad has [been a Resident at EmpRes] since January 2019. The care he receives there is wonderful. Each day when they enter the building they put their best foot forward and put their personal lives on hold to care for my dad and others.

The communication is beyond any expectation anyone could possibly have. At the first sign of the Coronavirus pandemic, I received a phone call (ON A SATURDAY) to advise me of the actions they were taking to keep my dad and others safe. Then, two days later, I received the same message via US postal mail. Then a couple of days later I received another phone call to advise me of further actions they were taking. Then just yesterday I received the recorded call from EmpRes.

I have respected efforts to keep everyone as safe as they can and have not visited my dad in person. I don’t need to worry about him because of the care he gets. They have offered to make SKYPE available to me and he is always free to use the Center phone to contact me and vice-versa.

Thank you to everyone in your organization who do what you do each day to provide care for folks like my dad.”

Family of a Resident
Firesteel Healthcare Center

News & Press

May 13th, 2020

CONGRATULATIONS to Lupita Lascano from Rawlins Rehabilitation and Wellness in Rawlins, WY! Lupita was recently voted Best CNA in Carbon County. Great job Lupita!

May 7th, 2020

“I should be walking across a stage this week.”

Vice President of Clinical Operations Misty Reid weighs in with a powerful message on recognizing the #healthcareheroes in the fields of long-term care and skilled nursing.

Click here to read the full article by Misty

April 30, 2020

The residents at Granite Rehab and Wellness Center in Cheyenne, Wyoming were greeted with a car parade. Many families participated in the car parade, they had posters made saying we miss you, we love you and stay safe. They waved and honked as they drove by. Learn more in the captured coverage and news articles below:

Wyoming News Now

Click Here to Read the Full Article at Wyoming News Now

Wyoming Tribune Eagle

Click Here for More Photos and to Read the Full Article at the Wyoming Tribune Eagle

April 7, 2020

The EmpRes Healthcare Family of Companies is so grateful for all the families of residents and staff, as well as local community members, for their generous donations of cloth masks for our residents, patients, essential visitors, and staff.

March 30, 2020

Our amazing staff at Advanced Post Acute in Auburn, WA is going above and beyond during this crisis! We are so proud of them for creating these care bags for the seniors in their neighborhood that are in need and cannot leave their houses currently. Way to go team!

March 13, 2020

Due to the National State of Emergency declared by the President of the United States on March 13, 2020, all non-essential visitors are prohibited from entering our Skilled Nursing and Assisted Living Centers. Only those whose family are near end of life are permitted to visit. We are maintaining strict screening processes to prevent potential exposure to the COVID-19 virus to our residents and patients. We are encouraging visitors to contact loved ones by telephone or video for the time being.

More information regarding President Trump’s declaring the National State of Emergency can be found at the link below.

Thank you for all that you do!

March 11, 2020

DUE TO INCREASED CALL VOLUME, YOU MAY EXPERIENCE LONGER THAN NORMAL WAIT TIMES WHEN CALLING OUR CENTER. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.

For your convenience, EmpRes Healthcare has established an Information Hotline:

EmpRes Healthcare Information Hotline
1-855-931-1341
Monday – Friday, 8:00am – 5:00pm PST (0800 – 1700 PST)

March 9, 2020

EmpRes Healthcare is committed to ensuring the safety of our employee-owners, residents, patients, and visitors. We are committed to staying up to date with the latest state health department and CDC recommendations on protecting our residents and staff. Our centers have received training and resources regarding the CDC recommended guidelines for prevention, possible outbreak, and treatment for those who meet criteria for further testing.

During this period of heightened awareness, all residents, staff, and essential visitors are being screened for exposure risk
.
For additional information or policy referral needs, contact your center’s Executive Director and Director of Nursing, or visit https://www.cdc.gov/coronavirus/2019-ncov/summary.html

March 3, 2020

All visitors are asked to go to the reception desk or nearest nursing station immediately upon entering our Centers for screening purposes. Please adhere to all nursing directions for their safety,
the safety of our residents, and the safety of others.

EmpRes Healthcare is asking the community to refrain from visiting our Centers if:

  • You don’t feel well.
  • You have a fever, cough, or shortness of breath.
  • If you have been in contact with anyone who has symptoms listed above.
  • If you have traveled outside the country.

March 2, 2020

The EmpRes Healthcare Family of Companies is monitoring the recent COVID-19 (Coronavirus disease) outbreak closely. We are taking every precaution to help keep our employee-owners, residents, patients, and visitors safe and healthy. Daily screening of visitors, guests, and employee-owners is being enforced, as well as enhanced screening for new admissions. Communication regarding our response to the outbreak is being sent out this week to residents/patients/clients, family, vendors, and employee-owners.

We are committed to staying up to date with the latest State Health Department and CDC recommendations on protecting our residents and staff. For additional information or policy referral needs to contact your center’s Executive Director and Director of Nursing. Thank you.